Contact Us

We’re here to help — fast answers by email, 24/7 support for urgent issues.
If your question is about an order, please include your order number.

Quick help

How to reach us

  • email: support@vellmixstore.com
  • Support hours: Mon–Fri, 9:00–18:00 ET
  • Response time: within 24 hours
  • 3250 NE 1st Ave, Suite 305
    Miami, FL 33137, USA

Prefer chat? Message us on WhatsApp or Telegram — we’ll reply as soon as we see your note.

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Frequently asked questions

When will my order ship?

Orders are processed within 24–48 hours on business days. You’ll receive a tracking link by email as soon as your package ships.

How do I track my order?

Use our tracker here: /pages/track-your-order. If the link doesn’t work yet, please allow 24–48 hours for the carrier to update the status.

What is your return policy?

We offer 30-day returns. Please contact support before sending any item back. Full policy: /policies/refund-policy

Can I change/cancel an order?

If your order hasn’t shipped yet, we can usually update or cancel it. Email us as soon as possible with your order number.

Send us a message